Refund policy
Returns & Refunds
At Nordicardetail, we want you to feel confident when shopping with us. If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods, in accordance with applicable EU consumer protection laws. You do not need to provide a reason for exercising your right of withdrawal.
Right of Withdrawal
To exercise your right of withdrawal, please contact us within 14 days of receiving your order at:
After notifying us, the returned goods must be sent back within 14 days.
Returned products should be unused, undamaged and in their original packaging, with all original labels and accessories included.
For products where the packaging or seal is essential to the product's condition, safety or hygiene, the seal must remain intact. Products that cannot legally or safely be returned after being opened may be excluded from the right of withdrawal where applicable.
If a product has been used or handled beyond what is necessary to inspect its nature, characteristics and functionality, Nordicardetail may be entitled to deduct an amount corresponding to any resulting reduction in the product's value.
Return Shipping
The customer is responsible for the cost of returning an item when exercising the right of withdrawal.
Please note that return shipping costs are non-refundable unless otherwise required by applicable law or the return is due to an incorrect, defective or damaged item.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.
How to Request a Return
Before sending anything back, please contact us at:
Please include:
- Order number
- Product name
- Reason for contacting us
- Your name and contact information
Do not send products back before your return has been approved and you have received return instructions from us.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your product is damaged, defective or incorrect, contact us as soon as possible at:
Please provide your order number and clear photographs of the product and packaging where applicable.
If the issue is confirmed to be our responsibility, we will provide an appropriate solution in accordance with applicable consumer protection law. For defective goods, consumers in the EU generally have a minimum 2-year legal guarantee, subject to applicable national rules.
Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
If approved, your refund will be issued using the same payment method used for the original purchase, unless otherwise agreed with you.
Under EU rules, the refund generally includes the cost of the least expensive standard delivery option originally offered. Additional costs resulting from choosing a more expensive delivery method are not refundable.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
Important
The 14-day right of withdrawal does not remove your statutory consumer rights regarding defective or incorrectly supplied products.
Certain products may be excluded from the right of withdrawal where an applicable legal exception exists, such as certain sealed products that are unsuitable for return for health or hygiene reasons once opened.