Shipping policy
Shipping Policy
Last updated: August 8, 2026
At Nordicardetail, we aim to make every order as smooth and reliable as possible. Please read the following information before placing your order.
1. Processing & Delivery Times
Orders are normally processed as soon as possible after payment has been confirmed.
Depending on the product, destination and availability, the estimated delivery time is:
5–15 business days
Delivery times are estimates and may vary depending on the specific product, destination, carrier and other circumstances.
The estimated delivery time applicable to your order may be displayed on the product page, during checkout or in your order information.
Weekends and public holidays are generally not counted as business days.
2. Different Products May Have Different Delivery Times
Some Nordicardetail products may have different processing or delivery times due to product availability, supplier location or the nature of the product.
If an order contains multiple products with different estimated delivery times, the products may arrive in separate shipments.
Where applicable, the estimated delivery time for a product will be displayed on the product page or during checkout.
3. Track Your Order
You can track your order directly through the Track Order section on the Nordicardetail website.
Simply enter your order number to view the available shipping and delivery information for your order.
Once your order has been shipped, tracking information may become available through our tracking system.
Please note that tracking information may take some time to update after your order has been dispatched or handed over to the carrier.
If your tracking information is not available or your order cannot be located, please contact us at:
We will do our best to assist you.
4. Shipping Delays
Although we aim to deliver orders within the estimated 5–15 business day period, delays can occasionally occur.
Delays may be caused by circumstances such as:
- Carrier delays
- Customs processing
- Incorrect or incomplete delivery information
- Public holidays
- Severe weather
- High shipping volumes
- Supplier or stock delays
- Other circumstances outside our reasonable control
If your order is delayed, please contact us so that we can investigate the shipment and assist you.
Estimated delivery times do not limit or remove any statutory consumer rights you may have under applicable law.
5. Delivery Delays & Your Consumer Rights
If your order is not delivered within the agreed delivery period, you may contact us and request that the order be delivered within an additional reasonable period, where applicable.
If the order is still not delivered within that additional period, you may have the right to cancel the contract and receive a refund in accordance with applicable consumer protection law.
Where a specific delivery date has been expressly agreed as essential, different rights may apply.
Nothing in this Shipping Policy limits your statutory rights as a consumer.
6. Lost or Missing Packages
If your order appears to be lost or has not arrived within the expected delivery period, please contact us.
We will investigate the shipment with the relevant shipping carrier and take appropriate steps to resolve the issue.
Nordicardetail remains responsible for the goods during delivery until they are received by you, unless an applicable legal exception applies.
7. Damaged Packages
Please inspect your package when you receive it.
If the package or product appears to be damaged, please contact us as soon as reasonably possible.
To help us investigate the issue, please provide:
- Your order number
- Photos of the package
- Photos of the damaged product
- A short description of the damage
We will assess the situation and provide an appropriate solution in accordance with applicable consumer protection law.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
An incorrect or incomplete address may result in delivery delays or additional shipping costs.
If you notice that your delivery information is incorrect, please contact us as soon as possible.
If your order has already been dispatched, we may not be able to change the delivery address.
9. Customs, Duties & Import Charges
For orders shipped outside the European Union, customs duties, import taxes or other charges may apply depending on the destination country.
Where such charges are legally applicable and are not included in the checkout price, they may be payable by the customer.
Customers are responsible for complying with applicable import requirements in their country.
10. Shipping Costs
Shipping costs are calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
- Delivery destination
- Package size and weight
- Number of products
- Shipping method
- Product type
Any applicable shipping charges will be shown before payment is completed.
11. Contact
If you have any questions regarding shipping or delivery, please contact us:
Nordicardetail
Email: william.tmi.bjork@gmail.com
For order tracking, please use the Track Order function available directly on our website.